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Our Terms & Conditions – What You Need to Know

When you open an account with wipi4d, you're entering into an agreement that outlines how we operate together.

Your account, your rulesPayment transparencyData protectionClear withdrawal policySupport when you need it
wipi4d Our Terms & Conditions – What You Need to Know
GET IN TOUCH

Questions About Our Terms – Contact Us

Team online

Live Chat Support

Open your account and tap the chat icon in the lobby. Our team responds during office hours, Monday to Friday 09:00–18:00 Jakarta time, to clarify any terms or account conditions.

Email Queries

Send us a message at [email protected] with your question. We reply within 24 hours with a detailed answer about the specific terms section that concerns you.

Account Settings

Log in and visit Settings > Terms & Documents to view, download or request a copy of the full agreement at any time. Changes are logged and timestamped.

YOUR PROTECTION

How We Protect Your Account and Data

Account Security

Your password is encrypted end-to-end. We verify withdrawals using two-factor authentication and device fingerprinting to prevent unauthorised access or fraud.

Data Handling

We collect name, email, phone and payment details only to process your account.

Withdrawal Verification

Before we release your funds to DANA, OVO, GoPay or QRIS, we confirm your identity and check that the destination…

Dispute Resolution

If a transaction goes wrong, contact support with your order ID and payment receipt.

Data Retention

We keep your account data for as long as it's active.

Request Changes

Need to update your payment method, email or personal details? Log into Settings and edit directly.

Frequently Asked Questions – Terms & Conditions

Account violations — such as using multiple accounts, claiming false withdrawals, or playing from a restricted region — may result in account suspension or closure. We'll notify you via email with the specific breach and a chance to respond within 7 days before permanent action.

Yes, if your withdrawal hasn't entered the payment gateway. Log into your account, go to Pending Withdrawals, and tap Cancel before the status changes to Processing. Once it's processing (usually within 2 hours), cancellation isn't possible.

Our terms apply to all deposit and withdrawal methods: DANA, OVO, GoPay, QRIS and bank transfer. Each rail has its own processing time — DANA and OVO typically 30 seconds; GoPay and QRIS under 2 minutes; bank transfer 1–3 working days.

You can withdraw your full balance before closing. After you submit a closure request, your account freezes immediately. Any remaining funds are held for 90 days; after that, they're forfeited unless you contact support with proof of ownership.

The same terms apply across desktop, tablet and mobile. When you download the app or use the mobile site, you're agreeing to the same rules. Data syncs across all devices; login from any device and your account shows the same balance and game history.

No. We notify you in writing via your registered email at least 30 days before any change takes effect. You can accept or reject the new terms; if you reject, your account remains under the old terms until closure.

Contact support within 24 hours of the error with your transaction ID and screenshot. We'll cross-check with the payment provider and either reverse the transaction, process a refund, or correct the record within 5 working days.